Refund policy
📦 Everloom.ca Return & Refund Policy
Last updated: April 2025
At Everloom.ca, your satisfaction matters. We work with trusted global suppliers to bring you high-quality, curated products. Our return and refund policy is aligned with our fulfillment partners, including AliExpress, and is designed to ensure a smooth experience.
✅ Eligibility for Return & Refund
We offer returns or refunds under the following conditions:
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Defective, Damaged, or Not-As-Described Items
If your item arrives damaged, defective, or significantly different from the description, you may request a full refund or replacement.
➡️ Timeframe: You must request a return or refund within 14 days of the order being marked as delivered.
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Item Not Received
If you haven’t received your item within 45 business days (or 60 days for some remote locations), you are entitled to a full refund. -
Wrong Item Received
If you receive the wrong product, we will send the correct one or issue a full refund — no return required.
🚫 Non-Eligible Situations
We are unable to offer refunds or returns in these cases:
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You ordered the wrong item (e.g. size, color, or quantity)
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You changed your mind after purchase (buyer’s remorse)
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You did not contact us within the 15-day dispute window
🔁 How to Request a Return or Refund
Email support@everloom.ca within 15 days of receiving your order. Include:
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Your order number
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A brief description of the issue
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Photos or video if the item is damaged or incorrect
Once approved, we’ll issue a refund to your original payment method or send a replacement.
⚠️ In most cases, you do not need to return the item due to international shipping costs.
💳 Refund Timeline
Approved refunds are processed within 5–10 business days depending on your payment provider.
🚚 Shipping & Delivery
As we work with international suppliers, orders may take 2–5 weeks to arrive. Tracking info will be provided as soon as your item ships.
📩 Questions?
We’re always here to help — email support@everloom.ca with any questions or concerns.